Shipping Policy

Delivery area

We only deliver within the United States now, but we are planning to ship our products to Canada and Mexico in the near future. 

Processing and shipping time

You’ll receive a shipping confirmation email after placing your order and another email with a tracking number when your package is shipped out. Please check your junk mail if you can not find the confirmation email.

Orders are processed and shipped on business days only (Monday through Friday, excluding holidays). Orders placed by 4PM PDT will be shipped out the same business day. 

Orders placed on holidays or weekend days will be processed the following business day.

Please refer to the table below to see your delivery time

Orders Placed On

Package Will be Shipped Out On 

Mon – Fri Before 4PM PDT

The Same Business Day

Mon – Thur After 4PM PDT

The Next Business Day

Fri After 4PM PDT & Sat – Sun

The Next Available Business Day (Monday)    

The shipping ETA depends on the area and carrier. But normally USPS First Class Shipping takes 5-7 Business Days and USPS Priority shipping Shipping takes 3-5 Business Day

Please note that we could only guarantee we shipped out your package on time but there is nothing we could do after your package was shipped out. We can not change the shipping address nor control the delivery time of the carrier.

I never received my package/package lost

        If the tracking information for your package confirms delivery and you cannot locate the delivered package:

        1. Check with neighbors and family members

        2. Look around the delivery location

        3. Check for notice of attempted delivery

        4. Contact the carrier

        5. Email [email protected] or visit our live chat, provide your order number to our customer representative and            we will help you out as soon as possible. 

We are committed to providing the best vaping experience for our customers here at Kissyvape.com.

Please do not hesitate to contact us by 

Email [email protected]

[email protected] 

官方小助手微信KISSYVAPE

WebsiteLive Chat 

if you have any concerns or questions. We are more than happy to help you and we will respond fast!

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