FAQs

100% Genuine Guaranteed

We are committed to providing the best vaping experience for our customers here at Kissyvape.com. We promise that all of our products are 100% Genuine guaranteed.

How to choose my device or pod?

We are carrying several brands and product lines, some of them are compatible with each other but not all of them. If you are not sure which product you should get, please check our product description carefully and read our product list guideline or ask our live chat for help!

Shipping Information

We only deliver within the United States now, but we are planning to ship our products to Canada and Mexico in the near future.

Our orders are delivered by USPS, and there are multiple shipping services you can select. Shipping costs will vary depending on the service selected.

All relevant delivery options available for your order will be displayed at checkout.

Processing and Shipping Time

You’ll receive a shipping confirmation email after placing your order and another email with a tracking number when your package is shipped out. Please check your junk mail if you can not find the confirmation email.

Orders are processed and shipped on business days only (Monday through Friday, excluding holidays). Orders placed by 4 PM PST will be shipped out the same business day. 

Orders placed on holidays or weekend days will be processed the following business day.

Please refer to the table below to see your delivery time

Orders Placed On

Package Will be Shipped Out On 

Mon – Fri Before 4PM PDT

The Same Business Day

Mon – Thur After 4PM PDT

The Next Business Day

Fri After 4PM PDT & Sat – Sun

The Next Available Business Day (Monday)    

The shipping ETA depends on the area and carrier. But normally USPS First Class Shipping takes 5-7 Business Days and USPS Priority shipping Shipping takes 3-5 Business Day

Please note that we could only guarantee we shipped out your package on time but there is nothing we could do after your package was shipped out. We can not change the shipping address nor control the delivery time of the carrier.

I never received my package/package lost

        If the tracking information for your package confirms delivery and you cannot locate the delivered package:

        1. Check with neighbors and family members

        2. Look around the delivery location

        3. Check for notice of attempted delivery

        4. Contact the carrier

        5. Email [email protected] or visit our live chat, provide your order number to our customer representative and we will help you out as soon as possible. 

Exchanges and Returns

Due to the safety concerns of our staff members and customers, all items from our online store are sold on a non-returnable and non-exchangeable basis unless defective. Please place your order carefully.

We do not accept any exchange or returns for the following situation:

I bought the wrong product; I do not like the flavor I got; I bought more items than I needed; I no longer need it anymore.

However, if there is anything wrong with your order, please feel free to contact us with your order number by

  • Email: [email protected]
  • Instagram: @Kissyvape
  • WeChat: @Kissyvape
  • Tidio Live Chat (We are online 9 AM – 12 AM PST 365 days)

We are committed to providing the best vaping experience for our customers here at Kissyvape.com, and we are more than happy to help you out with your problem!

What should I do if I received defect product

Please contact us through our customer service by sending an email to [email protected], and provide fault pictures/videos to explain specific problems, so that customer service can better understand and judge the problem, then they will provide you with a solution within 1-3 business days. 

Cancellations

If you would like to make cancel your order, please contact Customer Service as soon as possible and we will be happy to assist you in any way possible.

Your order can not be modified, canceled, or returned once it’s shipped out.