FAQs

We are committed to providing the best vaping experience for our customers here at Kissyvape.com. We promise that all of our products are 100% Genuine guaranteed.

We are carrying several brands and product lines, some of them are compatible with each other but not all of them. If you are not sure which product you should get, please check our product description carefully and read our product list guideline or ask our live chat for help!

 
 
Due to federal and state regulations, we do not sell or ship electronic nicotine delivery systems (ENDS) to the following states: Arkansas, Georgia, Hawaii, Maine, Nebraska, New York, Oregon, South Dakota, Utah, and Vermont. Orders placed for delivery to addresses in these states will be cancelled and refunded.
 
All shipments of ENDS products, including vapes, e-cigarettes, e-liquids, and pods, require an adult signature (21 years of age or older) upon delivery. A valid government-issued photo ID will be checked at the time of delivery.

You’ll receive a shipping confirmation email after placing your order and another email with a tracking number when your package is shipped out. Please check your junk mail if you can not find the confirmation email.

Orders are processed and shipped on business days only (Monday through Friday, excluding holidays). Orders placed by 4 PM PST will be shipped out the same business day. 

Orders placed on holidays or weekend days will be processed the following business day.

Please refer to the table below to see your delivery time. 

Orders Placed On

Package Will be Shipped Out On 

Mon – Fri Before 4PM PDT

The Same Business Day

Mon – Thur After 4PM PDT

The Next Business Day

Fri After 4PM PDT & Sat – Sun

The Next Available Business Day (Monday)    

 

Please note that we could only guarantee we shipped out your package on time but there is nothing we could do after your package was shipped out. We can not change the shipping address nor control the delivery time of the carrier.

        If the tracking information for your package confirms delivery and you cannot locate the delivered package:

        1. Check with neighbors and family members

        2. Look around the delivery location

        3. Check for notice of attempted delivery

        4. Contact the carrier

        5. Email support@kissyvape.com and we will help you out as soon as possible. 

Due to the safety concerns of our staff members and customers, all items from our online store are sold on a non-returnable and non-exchangeable basis unless defective. Please place your order carefully.

We do not accept any exchange or returns for the following situation:

I bought the wrong product; I do not like the flavor I got; I bought more items than I needed; I no longer need it anymore.

However, if there is anything wrong with your order, please feel free to contact us with your order number by

  • Email: support@kissyvape.com
  • Instagram: @Kissyvape
  • WeChat: @Kissyvape
  • Tidio Live Chat (We are online 9 AM – 12 AM PST 365 days)

We are committed to providing the best vaping experience for our customers here at Kissyvape.com, and we are more than happy to help you out with your problem!

Please contact us through our customer service by sending an email to support@kissyvape.com, and provide fault pictures/videos to explain specific problems, so that customer service can better understand and judge the problem, then they will provide you with a solution within 1-3 business days. 

If you would like to make cancel your order, please contact Customer Service as soon as possible and we will be happy to assist you in any way possible.

Your order can not be modified, canceled, or returned once it’s shipped out.