FAQs

About our products

    • How to choose my device or pod?

We are carrying several brands and product lines, some of them are compatible with each other but not all of them. If you are not sure which product you should get, please check our product description carefully and read our product list guideline or ask our live chat for help!

    • When are you going to restock?

Our products are very popular, and sold out quickly! We will restock the sold out items as soon as possible. Please subscribe to our [email protected] to get the latest updates on the items you want. 

    • Do you offer wholesale pricing?

Sure, we can offer bulk pricing if you want to wholesale (above 100 pods or kits) . Please contact us by email and we will reply to you within 3 business days.

    • Do you offer will-call/pick-up for orders?

Sorry we do not offer will-call/pick-up for orders.

Shipping

You can check the detail information about shipping on our shipping policy page https://kissyvape.com/shipping-policy/

Return and Exchanges

    • Can I get a replacement or a return?

We are more than sorry to hear that you are not quite satisfied with the products. However, due to the safety concerns of our staff members and customers, we do not accept any return and exchange at this moment. However, if there is anything wrong with your order, feel free to contact us by

      • Email [email protected]
      • [email protected]
      • [email protected]ssyvape
      • Tidio Live Chat (We are online 9 AM – 12 AM PST 365 days)